Frequently Asked Questions

What is FivePearlZ?

FivePearlZ is a luxury quarterly subscription box company created to celebrate the traditions, achievements, and lifelong connections of members of Zeta Phi Beta Sorority, Incorporated, Phi Beta Sigma Fraternity, Incorporated, and Zeta Amicae.

Every box is thoughtfully curated with premium products, exclusive designs, and meaningful surprises.

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How often are the subscription boxes shipped?

Our subscription boxes are shipped four times each year.

Subscribers receive one beautifully curated box each quarter in the months of January, April, July, and October.

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When will my first box ship?

All boxes are expected to ship during the first week of the mentioned quarterly box.

Subscribers will receive email updates before every shipment.

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What comes inside each box?

Every FivePearlZ box is a surprise, but may include:

• Exclusive apparel
• Jewelry and accessories
• Lifestyle products
• Self-care items
• Collectible keepsakes
• Limited-edition merchandise
• Member-exclusive gifts

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Can I choose which organization I receive?

Yes!

During checkout you'll choose your collection:

•  Zeta Phi Beta
•  Zeta Amicae
•  Phi Beta Sigma

Each collection is curated specifically for that organization.

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Can I cancel my subscription?

Yes.

You may cancel before your next renewal date through your customer account.

If your quarterly renewal has already processed, that upcoming shipment will still be delivered.

All cancellations must be cancelled BEFORE the 15th of the month prior to the next box due to ship out.

Ex. If you don't want the October box, you must cancel the box before 15 September.  

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Can I skip a box?

Yes.

Subscribers may skip an upcoming shipment before the renewal deadline through their account.

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When will I be billed?

Your payment is processed automatically before each quarterly shipment.  Payments are processed the 1st day of the month prior to the scheduled quarterly box being shipped.

You'll receive an email reminder before your renewal.

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Do you offer refunds?

Due to the curated nature of our subscription boxes, we generally do not offer refunds once an order has been processed.

If your box arrives damaged or incorrect, please contact us within 7 days of delivery so we can make it right.

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Do you ship internationally?

At launch, FivePearlZ ships within the United States.

International shipping options may become available in the future.

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How do I update my shipping address?

Simply log into your customer account before your renewal date to update your shipping information.

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How do I contact FivePearlZ?

We'd love to hear from you!

 Email: support@fivepearlz.com 

You can also reach us through the Contact page on our website.

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Will every box be different?

Yes!

Each quarterly collection features a unique theme with new products and exclusive items you won't find in previous boxes.

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Are the items officially licensed?

FivePearlZ is committed to respecting intellectual property rights and only offering products that comply with applicable licensing requirements. Where required, officially licensed products will be identified accordingly.

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Our Promise

Every FivePearlZ box is created with one goal in mind:

To deliver an elegant, memorable experience that celebrates service, scholarship, leadership, sisterhood, brotherhood, and lifelong connections.

Exclusive. Empowered. Undeniably Finer.

Still Have Questions?
We'd be happy to help! Contact our team anytime, and we'll get back to you as quickly as possible.

 

Email: support@fivepearlz.com