Shipping Policy

Thank you for choosing FivePearlZ!

Every FivePearlZ subscription box is thoughtfully curated and carefully packaged to create a memorable unboxing experience.

Subscription Shipping Schedule

FivePearlZ is a quarterly subscription service. Boxes ship four times each year.

Subscribers will receive an email with tracking information as soon as their order has shipped.

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Processing Time

Because every collection is carefully assembled, subscription boxes typically begin processing several days before the scheduled shipping date.

Orders cannot be modified once processing has begun.

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Shipping Carriers

We ship using trusted carriers such as:

• USPS
• UPS
• FedEx

Carrier selection may vary depending on your location.

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Shipping Destinations

Currently, FivePearlZ ships only within the United States.

We're excited to explore international shipping in the future.

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Tracking Your Order

Once your order ships, you'll receive an email containing your tracking number so you can follow your package every step of the way.

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Returns & Exchanges

Because every subscription box contains curated and limited-edition items, all subscription sales are final.

We do not accept returns or exchanges for:

• Change of mind
• Individual items within a box
• Subscription cancellations after billing
• Seasonal or limited-edition collections

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Damaged or Incorrect Orders

We want every FivePearlZ experience to be exceptional.

If your order arrives damaged, defective, or contains the wrong items, please contact us within 7 days of delivery.

Please include:

• Your order number
• Photos of the package
• Photos of the damaged item(s)

We'll review your request and work with you to provide an appropriate solution.

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Subscription Changes

You may update your:

• Shipping address
• Payment method
• Subscription preferences

before your next billing date through your customer account.

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Subscription Cancellations

You may cancel your subscription at any time before your next renewal.

Once a renewal payment has been processed, your upcoming box will still be shipped and your cancellation will take effect after that shipment.

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Lost or Stolen Packages

FivePearlZ is not responsible for packages marked as delivered by the shipping carrier.

If your package is lost in transit, please contact us so we can assist you in filing a carrier claim.

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Contact Us

If you have questions about shipping, returns, or your subscription, we're here to help.

Email: support@fivepearlz.com (replace with your preferred support email if different)

We aim to respond to all inquiries within 1–2 business days.

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Our Commitment

Every FivePearlZ collection is created with care, elegance, and attention to detail. We appreciate your trust in us and look forward to delivering an unforgettable luxury subscription experience every quarter.

Exclusive. Empowered. Undeniably Finer.